EHSQ adoption: why rollouts fail after go-live
The system went live in March. Licenses are paid, the data migrated cleanly, every site got a training session. It is now August, eleven sites are configured, and four of them are creating records. Incidents still reach the EHS manager as emails with photos attached, and corrective actions still live in the spreadsheet they lived in before. Nothing is broken, which is precisely why nobody escalates it.
EHSQ adoption failures rarely look like failures. Go-live has a date, a test script and a sign-off. Adoption has none of those, so nobody owns the week it quietly stops happening. The project closes green while the program keeps running on email.
Go-live proves the system works. It does not prove anyone will use it.
User acceptance testing asks whether a record can be created. It does not ask whether a millwright on night shift, standing next to the thing that nearly hit him, will create one. Only the second question decides whether the investment returns anything.
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